Discover everything you need to know as a tenant with MUJA LTD. We offer high-quality, well-maintained real estate solutions tailored to your comfort and peace of mind.
MUJA LTD is dedicated to providing responsive service, clear communication, and a seamless rental experience for everyone who lives in our properties. We understand that your home is more than just an address – it is the foundation of your daily life.
From initial viewing through to move-out, our team aims to make every stage straightforward and predictable. We keep communication channels open, document every key step, and provide clear guidance on timelines and responsibilities.
If you have a concern at any point in your tenancy, our support team is available to help you find a practical and fair solution.
Browse our current listings suitable for various lifestyles and budgets. Our portfolio includes modern apartments and traditional homes across the UK.
Contemporary one- and two-bedroom apartments ideal for professionals seeking excellent transport links and energy-efficient living.
Well-presented houses in established neighbourhoods, suited to couples and families who value space and community.
From compact studios to larger multi-bedroom properties, our portfolio is designed to support a range of budgets and living arrangements.
Our streamlined tenant application makes moving in quick and hassle-free. We focus on clarity and transparency so you know exactly what is required at each step.
Start by exploring our available properties. When you find a suitable home, contact us to arrange a viewing at a convenient time.
Complete a straightforward application form and provide the requested information. This may include proof of identity, income, employment or previous landlord references, and right-to-rent documentation as required under UK legislation.
We carry out standard affordability assessments and referencing checks. Where necessary, a guarantor may be requested. We will always explain the criteria clearly and answer any questions you may have.
Once approved, we will issue a tenancy agreement outlining key terms such as rent, deposit, notice periods, and responsibilities. Deposits are protected in a recognised UK tenancy deposit scheme, and you will receive confirmation details.
On move-in, we provide an inventory and schedule of condition, along with key safety information and contact details for our management and maintenance teams.
To help us progress your application efficiently, please ensure you have:
If you are unsure which documents apply to you, our team will guide you through the requirements.
Ask about eligibility and documentsTenants enjoy 24/7 access to our support team for reporting issues, scheduling repairs, and getting answers to common concerns. Keeping your home safe, functional, and comfortable is a shared priority.
As a guide, treat the following as emergencies and contact us by phone immediately:
Matters such as minor leaks, cosmetic issues or routine wear and tear are usually treated as non-urgent and should be reported via our standard channels.
In all cases, if you or anyone in the property is at immediate risk, contact the emergency services first.
Read what current and former tenants say about living in MUJA LTD properties.
“From the first viewing, the team at MUJA LTD were clear and professional. The application process was explained in full and any questions were answered quickly, which made moving much less stressful.”
Sarah, London tenant
“When we had an issue with the heating in winter, it was dealt with promptly. We were kept informed of each step, and the engineer fixed it on the first visit.”
David & Priya, family tenants
“Our check-out process was fair and clearly documented. The inventory was followed carefully and our deposit was returned promptly after we moved.”
Michael, former tenant
Stay informed about your legal rights as a tenant and understand your responsibilities to help foster a safe, respectful community. MUJA LTD manages properties in line with relevant UK housing legislation and best practice guidance.
Your tenancy agreement sets out more detailed rights and obligations. If you are unsure about any clause, our team can clarify how it applies in practice.
Find quick answers to common tenant queries, from deposits to rent payments and notice periods.
Deposit amounts vary by property and are confirmed before you sign your tenancy agreement. In line with UK regulations, deposits are typically capped relative to the annual rent. All deposits are protected in an approved tenancy deposit scheme, and you will receive confirmation of the scheme used.
Rent is usually paid monthly in advance by bank transfer or standing order. Payment details and due dates are clearly set out in your tenancy agreement and welcome information. If you anticipate any difficulty making a payment, contact us as early as possible.
Minor changes, such as freestanding furniture, are normally fine. However, any alterations that affect fixtures, fittings, décor or layout must be approved in writing before work begins. This helps protect your deposit and ensures the property remains compliant with safety requirements.
Your tenancy agreement explains the notice period and the process for ending your tenancy. As a general rule, notice must be given in writing and must align with the dates and terms set out in the contract. We will confirm receipt of your notice and guide you through check-out steps.
For fire, suspected gas leaks, criminal activity or situations where life is at risk, contact the emergency services immediately. Once safe, please notify us by phone. For urgent property-related issues like serious leaks or security concerns, use the emergency contact details provided in your welcome pack.
If you have a concern or complaint, contact our team using the details on the Contact Us page. We will acknowledge your complaint, investigate the matter, and respond with a clear explanation of the outcome and any steps we will take.
Need further assistance? Reach our tenant support team by phone, email, or our online inquiry form. Whether you are applying for a new home or already living in a MUJA LTD property, we are here to help.
For non-urgent queries and general information, you can also use our simple enquiry form.
Go to Contact Form