Privacy Policy

1. Introduction

MUJA LTD ("MUJA", "we", "us", or "our") is a UK-based company specialising in the letting and operating of own or leased real estate (SIC Code 68209). We are committed to protecting the privacy and security of your personal information and handling it in accordance with applicable data protection laws in the United Kingdom, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy outlines how we collect, process, and protect your personal information when you interact with our website, mujaa.site, or utilise our services as a property owner, landlord, tenant, or investor. By using our website or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy applies to information collected online via our website and to information we obtain directly from you in the course of delivering our letting and property management services.

2. Information We Collect

We collect and process different types of personal data depending on how you interact with us, whether as a landlord, tenant, prospective tenant, investor, or other enquirer. The information we collect may include:

• Identity and contact details: such as your name, title, postal address, email address, telephone number, and preferred method of contact.
• Property and tenancy information: details about properties you own or manage, tenancy preferences, rental budgets, availability dates, and information provided in relation to viewing requests or tenancy applications.
• Inquiry and booking information: information you provide when you complete an online inquiry form, submit a booking or viewing request, request a call-back, or otherwise contact us through /contact-us/.
• Correspondence data: records of communications with you, including emails, phone calls, and messages submitted through our website, and notes of discussions relating to your property or tenancy needs.
• Technical and usage data: when you visit mujaa.site, we may automatically collect certain technical information such as your IP address, browser type, device identifiers, referring pages, pages visited, the dates and times of access, and other diagnostic data. This helps us understand how the site is used and improve performance.
• Cookies and similar technologies: we may use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse website traffic. You can manage your cookie preferences via your browser settings.

We will normally obtain personal data directly from you. In certain cases, and where lawful to do so, we may receive information about you from third parties such as referencing agencies, professional advisers, or other intermediaries involved in a property transaction.

3. Use of Your Information

We use your personal data only where we have a lawful basis to do so. Typically, this will be because processing is necessary for the performance of a contract with you, to comply with a legal obligation, or for our legitimate business interests. Specifically, we may use your information to:

• Provide and manage our services: to respond to your enquiries, arrange property viewings, progress letting or management instructions, prepare documentation, and manage day-to-day landlord, tenant, and investor relationships.
• Process applications and bookings: to handle tenancy applications, assess suitability, manage referencing processes via third parties, and administer bookings or reservations relating to our properties.
• Communicate with you: to send you important updates about your enquiry, tenancy, property, or investment, and to respond to any questions or requests you submit via our website or other channels.
• Improve user experience and our website: to analyse how visitors use mujaa.site, monitor performance, troubleshoot issues, and enhance navigation, accessibility, and content relevance.
• Comply with legal and regulatory obligations: to meet our obligations under UK law, including anti-money laundering, fraud prevention, tax reporting, and record-keeping requirements relating to property transactions and tenancies.
• Protect our business and interests: to establish, exercise, or defend legal claims, manage risk, and maintain the security and integrity of our systems, premises, and services.
• Send relevant information and updates: where permitted by law and where you have not opted out, we may send you information about our services or relevant property updates. You may opt out of such communications at any time.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects about you without your explicit consent or where otherwise permitted by law.

4. Sharing and Disclosure of Your Information

We treat your personal information as confidential and only share it when necessary for the purposes set out in this Privacy Policy, and where we are satisfied that appropriate safeguards are in place. We may share your data with the following categories of recipients:

• Service providers and professional advisers: trusted third parties who support the operation of our business and delivery of services, such as IT and hosting providers, referencing agencies, maintenance contractors, property management partners, accountants, and legal advisers.
• Landlords, tenants, and prospective parties: where necessary to progress a letting or property transaction, for example to facilitate viewings, negotiations, tenancy agreements, or other property-related arrangements.
• Regulators and public authorities: law enforcement bodies, regulators, tax authorities, or other governmental agencies where we are legally obliged to disclose information, or where disclosure is necessary to protect our rights, your safety, or the rights of others.
• Business transfers: in the event of a potential or actual merger, sale of business, or corporate restructuring, where your data may be transferred as part of the assets of MUJA LTD, subject to appropriate confidentiality and data protection safeguards.

Whenever we share your personal data with third parties, we require them to process your information securely, only in accordance with our instructions, and in compliance with applicable data protection laws. We do not sell your personal data to third parties for marketing purposes.

5. Data Security

We take the security of your personal information seriously and have implemented appropriate technical and organisational measures designed to protect it against unauthorised or unlawful processing, accidental loss, destruction, or damage. These safeguards may include:

• use of secure systems and access controls to limit who can access your personal data within our organisation;
• encryption, password protection, and security protocols for data held electronically;
• physical security measures for our offices and records;
• regular review of our security arrangements and staff training on data protection responsibilities; and
• careful selection and oversight of third-party service providers who handle personal data on our behalf.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to acting promptly and transparently in the unlikely event of a data breach that affects your rights and freedoms.

6. Retaining Your Data

We keep your personal data only for as long as is reasonably necessary for the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. The specific retention period will depend on the nature of the information and the context in which it is processed, but typically we will consider:

• the type of relationship we have with you (for example, landlord, tenant, investor, or enquirer);
• whether there is an ongoing tenancy, property management, or contractual arrangement;
• the potential need to refer back to historical data for queries, complaints, or legal claims; and
• statutory retention periods under UK law, such as for tax or anti-money laundering purposes.

When personal data is no longer required, we will take reasonable steps to securely delete or anonymise it so that it can no longer be associated with you.

7. Your Rights and Choices

Under the UK GDPR and related data protection laws, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, these include the right to:

• Access — request confirmation of whether we process your personal data and obtain a copy of the information we hold about you.
• Rectification — ask us to correct or update any inaccurate or incomplete personal data.
• Erasure — request that we delete your personal data where there is no good reason for us to continue processing it, sometimes referred to as the "right to be forgotten".
• Restriction — ask us to restrict the processing of your personal data in certain circumstances, for example while we verify its accuracy or consider an objection you have raised.
• Objection — object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including profiling related to those interests, or object to direct marketing.
• Data portability — request that we provide your personal data in a structured, commonly used, and machine-readable format, or that we transmit it to another controller where technically feasible.
• Withdraw consent — where we rely on your consent to process your personal data, you may withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before withdrawal.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you are concerned about how we handle your personal data. We encourage you to contact us first so that we can seek to resolve any concerns directly.

8. Contact Information

If you have any questions about this Privacy Policy, our handling of your personal information, or if you wish to exercise any of your data protection rights, please contact us using the details below:

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. Any updates will be published on this page with an updated effective date, and we encourage you to review it periodically when using mujaa.site.